Answer to Your Questions

1. What is Lemon Cox Group and Shop.LemonCox.com?

Lemon Cox Group is a global platform connecting businesses between Denmark and Bangladesh. Shop.LemonCox.com is our dedicated e-commerce site where you can explore and purchase a wide range of high-quality products sourced from Bangladesh.

2. What products are available on Shop.LemonCox.com?

Our online store offers a diverse selection of products, including organic teas, textiles, handicrafts, and leather goods, all crafted with precision and care in Bangladesh. We also provide Jute bags, carpets, other organic and high-quality accessories, and more.

3. How does Lemon Cox Group support social initiatives?

We are deeply committed to Corporate Social Responsibility (CSR). A portion of every purchase made on our platform and Shop.LemonCox.com, contributes to initiatives our CSR project called The Rolling School, empowering underprivileged communities in Bangladesh.

4. Can my business collaborate with Lemon Cox Group?

Yes, absolutely! Lemon Cox Group acts as a bridge, connecting Danish businesses with Bangladeshi partners and vice varsa. Whether you're looking to expand your market or find unique products, our platform facilitates meaningful collaborations.

5. What makes Lemon Cox products unique?

Our products are sourced from skilled artisans and manufacturers in Bangladesh, ensuring exceptional quality and authenticity. We prioritize sustainable practices, offering eco-friendly and organic options to our customers.

6. How secure is shopping on Shop.LemonCox.com?

Your security is our priority. Shop.LemonCox.com employs industry-standard encryption and security measures to protect your personal and payment information by Shopify. You can shop with confidence, knowing your data is safe.

7. Can I track my order?

Yes, you can! Once your order is confirmed, you'll receive a tracking number via email. You can use this number to monitor the progress of your delivery and receive real-time updates on its status.

8. What if I have issues with my order or products?

We are here to assist you. If you encounter any issues with your order or products, please contact our dedicated customer support team. Please check our opening hours at the contact page or write an email to support@lemoncox.com to address your concerns and we provide efficient solutions as soon as possible.

9. How can I get involved in Lemon Cox Group's CSR initiatives?

Your support automatically contributes to our CSR projects. Additionally, if you're interested in actively participating or supporting specific causes, please reach out to us. We welcome collaborations and community engagement.

10. Is Lemon Cox Group looking for partnerships or collaborations?

Yes, we are! Lemon Cox Group actively seeks partnerships with businesses, and individuals who share our vision for positive change. If you have innovative ideas or wish to collaborate, please get in touch with us. We believe in the power of collective efforts to create a better world.

11. What currencies are accepted on Shop.LemonCox.com?

We currently accept payments in Danish Kroner (DKK) and Euro (EUR) for a seamless shopping experience. Beside most of the debit/credit card providers, you can your Google and Apple pay to shop.

12. Can I cancel or modify my order after it's been placed?

We understand that plans can change. You can modify or cancel your order within 24 hours of placing it. Please contact our customer support team for assistance.

13. What is the delivery time for orders placed on Shop.LemonCox.com?

Delivery times vary based on your location. Generally, orders are processed and dispatched within 2-3 business days. You will receive a confirmation email with tracking details once your order is on its way.

14. Is international shipping available, and what are the associated costs?

Yes, we offer international shipping. Shipping costs vary based on your location and the weight of your order. You can view the shipping costs during the checkout process before making a payment for Denmark and write an email to support@lemoncox.comfor further assistance for international

15. Are the products on Shop.LemonCox.com eco-friendly?

Yes, we prioritize sustainability. Many of our products are eco-friendly, made from organic materials, and crafted using environmentally responsible practices.

16. What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions or call and email us for further clarification for specific items. You can reach us at +45 50 350 450 during the opening hours and email to support@lemoncox.com

17. Are there any discounts available for bulk or wholesale orders?

Though our priority is to collect as much minutes as possible for The Rolling School, we offer discounts for bulk or wholesale orders. For inquiries regarding bulk purchases, please contact our sales team. They will assist you with pricing and customization options.

18. Is my personal information safe when creating an account on Shop.LemonCox.com?

Absolutely, your privacy is of utmost importance to us. We employ advanced security measures to safeguard your personal information. You can read more about our data protection policies in our Privacy Policy section.

19. Can I receive product recommendations based on my preferences?

Yes, we offer personalized product recommendations while a product is in cart or just viewed. Alternatively, by creating an account and providing your preferences, you'll receive tailored suggestions to enhance your shopping experience.

20. How can I contact customer support for further assistance?

We're here to help! You can reach our dedicated customer support team via email at support@lemoncox.com or by filling out the contact form on our Contact Us page. Or calling to our customer service at +45 50 350 450.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@lemonocox.com

Other inquiries? Let's Email us.

Please email us at info@lemoncox.com